Measuring Standards and Service Quality of Automated Teller Machines (ATMs) in the Banking Industry of Ghana

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Executive Summary

There is no doubt that the Banking Industry in Ghana is growing enormously. The growth of the Banking Industry in Ghana has emerged as a result of a variety of businesses being executed by individual customers in Ghana as well as proliferation of the Oil and Gas Industry which require Banking Investments. From the year 2000, proliferation and emergence of Nigerian Banks such United Bank for Africa (UBA), Intercontinental Bank and Zenith Bank have emerged in the Banking Industry of Ghana. Both private and public Banks in Ghana give out their best to customers in terms of banking hall transactions, internet banking, Automated Teller Machine (ATM) banking, credit card transactions, etc.

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