Medicare Regulatory Compliance and Call Recording

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Executive Summary

This white paper examines some existing regulations that directly affect the sales and marketing practices of Medicare providers. It highlights how call recording and voice documentation can help these businesses to achieve regulatory compliance and reduce liability risk. It will also explore general benefits of the technology that can prove valuable for ensuring compliance with potential new regulatory developments providers may face. The exorbitant expense of Medicare fraud, abuse and waste discovered by investigators and the heightened government scrutiny that has resulted from that makes it imperative that Medicare provider's take appropriate action to protect their business operations and ensure regulatory compliance.

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