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Mind the Gap: What is an ITIL® Gap Analysis?

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Executive Summary

Organizations adopting ITIL best practices almost always ask, "Where do I begin?". The answer is a gap analysis. ITIL describes a gap analysis as a means of identifying areas where an organization falls short of its long-term vision. This white paper describes what a gap analysis is, what it entails, and the methodology behind it. There is also a discussion of the benefits of conducting a gap analysis.

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