Outsourcing

Mission-Critical Application Management: Priority Candidate for Offshore Outsourcing

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Executive Summary

This white paper is part of series of informational papers developed by Keane to share knowledge on specific outsourcing issues of importance in today's business environment. This paper covers the topic of Mission-Critical Application Management and is the second in the series. This informational paper, the second in a series, explores the use of offshore Information Technology (IT) outsourcing for the ongoing management of mission-critical application systems. This paper will first review the general characteristics of mission-critical application systems and will then discuss why these characteristics lend themselves to gaining optimal advantage by outsourcing to an offshore environment.

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