MMS (Multimedia Messaging Service) Enabled Web Map Dispatching Solution for Location Enhanced Fieldwork Management

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Executive Summary

Field workers, such as service men, perform every day many different tasks at different locations. Work-orders can be in well-known locations, e.g. weekly checks. But most service companies get work orders also as an alert in places where service men have not visited frequently or ever. In such cases navigation information is needed. The paper presents a web map dispatching pilot solution using MMS phones with attention to Enterprise Resource Planning.

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