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Mobile applications are radically altering the way businesses operate and how they interact with their employees and customers. The way applications are managed is going to have to change as well. The challenge this poses for IT organizations can be summed up in a single word – performance. The systems and practices most organizations have in place are oriented to the hardwired infrastructure. While IT organizations may be able to monitor and manage their legacy applications effectively, the solutions they’re using won’t be adequate for the new complexity mobility brings. They will need new techniques to confidently provide the same high levels of service for mobile applications that their traditional applications deliver – and to meet and exceed customer expectations.
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