Mobile Banking in India: Practices, Challenges, and Security Issues
The increased prevalence of mobile phones provides exciting opportunities for the growth of mobile banking (m-banking). This paper reviews the emerging research literature on m-banking. It presents a classification framework for m-banking research based on 65 m-banking papers published between 2000 and mid-2010 in Information Systems (IS), technology innovation, management, and marketing journals, and major IS conferences. These papers are classified into five main categories: m-banking overview and conceptual issues, Features & Benefits of Mobile Banking, Current operating practices of commercial banks, Mobile banking/payment practices in Indian Commercial Banks and Challenges in India strategic, legal and ethical issues.