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This paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. For many field workers, ordinary smartphones can perform many of the required tasks at a fraction of the cost of rugged handhelds. Through interviews with multiple companies with experience in using rugged devices and ordinary smartphones, the analysis shows the Total Cost of Ownership (TCO) of a smartphone-based mobile field force solution was 14% to 85% less expensive than alternative rugged device solutions.
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