Project Management

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs

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Executive Summary

The IT infrastructure for most organizations is rapidly growing in complexity, driven by SOA and virtualization. IT also has to comply with a myriad of strict regulatory requirements and demonstrate this compliance to the satisfaction of auditors. In addition, the business continues to ask IT to add more services. Many IT organizations are fragmented into technical silos and teams. This often results in fragmented and inconsistent processes and information across siloed groups, causing service quality degradation.

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