Mondial Assistance group - Blueprint

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Executive Summary

Mondial Assistance Group is the worldwide leader in assistance services and travel insurance, spanning 28 countries in 5 continents. Mondial Assistance is best known for services including automotive roadside assistance, emergency medical assistance to travelers, insurance for travel incidents, event/ticket protection, and concierge services. They have a high volume business, generating thousands of travel policies per hour, and handling over 10 million cases per year. But Mondial Assistance understands their worldwide customer service leadership is achieved by balancing their widespread international coverage and support with local knowledge and presence in each country they serve.

Lombardi Blueprint is a hosted service that fosters easy collaboration among non-technical business users who want to document and analyze their processes. Blueprint provides a real-time repository for all process diagrams, including "as is" and "should be" historical versions.

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