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As organizations bring more of their operations to the Web, from e-commerce storefronts to content delivery services and user collaboration, the pressure to keep systems running continuously has never been higher. Services must be delivered with the highest and most predictable levels of availability and performance, sustained even under the heaviest peak loads, to ensure a quality customer experience and to cement loyalty. The most successful businesses built on the Web live on the principle of "Failing fast, scaling fast." This principle dictates that the operational environment will be a key differentiator in the success of service adoption and monetization over the Web.
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