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Organizations are demanding that IT focus more on strategic initiatives and less on the day-today management of an IT environment. IT groups need to be agile and responsive to market demands by quickly deploying new services or reprovisioning existing applications. Moreover, service-level agreements are becoming more demanding. Service interruptions directly impact revenue streams and customer satisfaction, with some industry watchers estimating that each minute of downtime costs US$30,000, or approximately US$2 million per hour.
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