Navigating the ITIL IT Lifecycle: The Service Operation Phase

In this podcast series, the speakers navigate the ITIL IT lifecycle, following the five ITIL phases. They also provide an introduction and practical guidance for the goals, inputs, outputs, and value of each ITIL lifecycle phase, and they explain how Microsoft approaches each phase internally and with customers.

Provided by: Microsoft Topic: Date Added: Apr 2010 Format: Podcast

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