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Executive Summary

With today's Internet community reaching over 824 Million users worldwide, up 10.4% from 20071 and emerging countries such as India and China seeing growth rates of 26.8% and 13.8% respectively, few would disagree that the Internet is getting busier by the day. The opportunity to communicate and ultimately do business with new global customers, partners and suppliers, means that many businesses are reliant on the Internet. They see this manifest itself in tangible Ecommerce revenues; for example in a recent IMRG survey, UK business stated that 17% of all its revenue was now Ecommerce based. This paper discusses that the Internet is not just a place for transacting business but it is also at the very heart of business processes.

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