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World economies have changed into service economies in the last decade, as services became the main dynamic component of economic competition. Therefore, this paper explores how the globalization and, moreover, the knowledge-based economy could influence the conceptualization of service management. The findings of this paper reveal that some of the hypothesis on service management are no longer valid, being replaced by new hypothesis more suitable within the global world and the knowledge-based economy. The paper was carried out by combining a wide variety of sources, such as research papers, literature reviews, conceptual papers and books.
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