New IT Change Management Cloud Service Significantly Reduces MTTR

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Executive Summary

As much as 80 percent of the time related to MTTR (mean time to repair) is spent on identifying the key components, relationships, and people involved to determine the cause of a problem and fix it. In this scenario, an IT operations service group grapples with seemingly unrelated issues that turn into a cascade of problems. Alternatively, this white paper will examine how the scenario could have gone with ITinvolve for Change Management.

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