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Both e-commerce and traditional commercial transactions require a way to accept returns in the case of broken, or otherwise unsatisfactory products. Both need to handle warranty claims if they are a part of selling the product. In traditional commerce, customers just bring back a product for a refund if they do not like it, or bring it back to the store for warranty repairs. Since there is no "Store" in the e-commerce process shipping arrangements must be made for accepting returns and handling warranty service. Often the company that has taken over fulfillment for an Internet business will also handle returns.
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