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Next-generation managed services provide SPs a platform on which to expand their business models to include higher-order services that achieve greater margins and realize business goals. Industry analysts estimate that the entire managed services market (which comprises the network, computer, and application layers) will be driven by advanced managed services within the computing and application layers and will exceed US$60 billion by 2010. Getting there, however, will not be simple. Service providers must navigate the pitfalls of history and mitigate the efforts of competitors. If SPs can learn from the past and influence the future, they will profit from next-generation managed services for years to come.
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