Nine Ways Managers Can Help Resolve Conflicts Between Teams

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Executive Summary

Get teams to agree to come together to resolve the problem. "Recognizing they have a problem and being willing to do something about it is essential," At the beginning of the session, explain that the purpose is to resolve the problem, and make sure to set some positive norms for the session, such as agreeing to listen to each other, not interrupting, and to keep the focus on the issues".

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