Leadership

No Excuses Leadership

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Executive Summary

So how do leaders break through the excuses that seem so common in organizational life? The first and most basic principle is not to accept reasons for why things that need to be done can't be. Carl Spetzler, a founder and former CEO of the consulting firm Strategic Decisions Group, told that when he was still at SRI International in the early 1970s, he made a presentation to Merrill Lynch for the product that eventually became the Cash Management Account. At that time, interest rates were still regulated, the discount brokerage business was just beginning.

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