Not Beyond Repair: How Organizational Practices Can Compensate For Individual Shortcomings

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More than 30 years of research in cognitive psychology has resulted in rather mixed reviews for human judgment and reasoning. Some researchers have marveled at what the human brain can accomplish. Others have concluded that human reasoning is seriously riddled with flaws, self-serving biases, and shortcomings. How can we explain the apparent discrepancy between the pessimistic literature on human shortcomings and the optimistic evidence of human accomplishment? As one skeptic put it, "If we are so stupid, how did we get to the moon?"