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The bottom line of service delivery approach is teamwork and collaboration, both internally, and with the customer's organization. It works together to ensure customers' commitments and expectations are met and their SLAs are fulfilled. The ultimate goals of collaborative effort are to Deliver Service Likes No One Else and to add as much value as possible to customers. When it meets these goals, it become highly indispensable and gets the opportunity to get additional DBA scope of work.
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