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Online Instructional Consultation for Higher Education Institutions in Malaysia: The System Architecture

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Executive Summary

Evolution of communication technologies at present gives impetus to researchers and practitioners by simply put the computer-mediated communication tools on their telementoring application without really understand its potential benefits. This causes several issues and challenges confronting existing telementoring program which are: miscommunication due to lack of nonverbal cues, the need of competency in written communication and technical skills, and document recording, retrieving and reviewing. Thus, in this paper, the focus is the design and development of Online Instructional Consultation (OICon) system for student and lecturers of higher education institutions.

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