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Disrupted by the forces of globalization and now slammed by the economic downturn, many companies are struggling with how best to become more operationally efficient. And a struggle it is: Some opt for incremental efficiency programs that don't go far enough; others start multi-year transformational initiatives, only to see them fall short of their goals. New thinking shows that CEOs and COOs can benefit from identifying the one path to operational excellence that suits their companies best.
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