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The customers are ever more demanding, and margins for error are shrinking. With intense public scrutiny on product recalls and quality issues, anything less than perfection in any area - a single missed shipment, a single product defect - can have permanent consequences. Product quality, productivity and customer retention - in short, the pillars of operational excellence - are critical to profitable manufacturing concerns. While strategies such as Six Sigma, lean manufacturing, continuous improvement and others will continue to drive management decisions, many manufacturers are placing a renewed focus on the fundamentals of execution. Operational excellence has emerged as the key to sustainable revenue and business growth.
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