Operational Stability: Helping Good Operational Teams Become Great
In the paper, "Building Teams for Success," the authors discussed how building an IT team may not be easy, but it can be fun. Whether developed from the ground or inherited, they know they have good operational teams in many of our IT organizations. Teams that are culturally diverse, motivated to be successful and possess the right character traits to support our customers. Some of them are even privileged enough to have a few stars that, if given the opportunity, can shine brightly for the organization.