Optimal Staffing Level of Network Operations and Management Centers
In this paper, the authors try to monitor and optimize the productivity of network operations and management centers in a big telecommunication company. To achieve this goal, they apply linear programming and simulation techniques and propose system architecture. Linear programming and simulation are most frequently used techniques in management science field. They apply these techniques to obtain the best staffing level of network operations and management centers and verify the result. They also propose a system architecture that implements the linear programming model in the real situation and monitor the productivity of network operations and management centers. This research will help to increase the competitiveness of a telecommunication company as well as other organizations by reducing the operating expenditure in today's fierce competitive environment.