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Client-server, distributed content, and ERP applications all promise to improve organizations' productivity, and their bottom line. However, the costs associated with supporting multiple data centers can quickly negate these benefits. CIOs and IT departments that are combating economic stress by focusing attention on reducing operational costs know that maintaining a piece of hardware is four to five times more costly than actually acquiring it. Saving money and keeping operations running are reasonable business objectives. However, the true value of an IT department lies in its ability to make the wider business better by providing innovative applications and services that deliver real benefits for both the business and the individuals who work there.
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