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While a there is a lot of industry hype around Cloud, and while many IT organizations feel under pressure to move to Cloud computing in order to cut costs, industry data shows that transitions to Cloud are greatly enhanced when supported by superior levels of service management. IT reluctance to jump into broadly deployed Cloud models is understandable, especially when so many IT organizations are still struggling to get their arms around their own resources. How then can they effectively measure the value of pulling in third-party services, or even manage an internal transition to a more virtualized data center for "Internal cloud?"
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