Optimizing the Business of IT

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Executive Summary

IT organizations have always been "Under the gun" when it comes to serving their ultimate customer: the business. Pressures from budgetary constraints and an uncertain economic future fuel the need to deliver applications and develop an infrastructure that not only addresses technical needs but provides real value to the business. It is no longer enough that products simply solve technical problems. They must also address less tangible issues as well as the "Soft costs" associated with IT, such as productivity and process management.

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