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When organizations face growth or complex change, operational or midlevel leaders play a critical role. Yet when corporations face belt tightening, reengineer their business process, push decision making down lower in the organization, introduce new technology, or downsize, leaders at the midlevel often take the hardest hit. This level differs wildly, with some leaders holding strategic titles such as "Vice president" while being groomed for executive positions in the near future. Others are much closer to the frontline ranks, managing other leaders but still quite tactical in purpose. Regardless, whether the issue is insufficient skills or numbers, shortcomings at the operational level come with a high price. Frontline and first-time leaders lack vital coaching and support.
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