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Business intelligence (BI) is no longer the domain of a few power analysts or a point application used by a small target audience of middle and upper management. BI has evolved into a mission-critical application that is being used by many thousands of users across the broad expanse of the enterprise, ranging from customer touchpoints such as bank tellers and call center agents all the way up to the executive offices that drive strategy down through an organization. The requirements therefore have changed dramatically. While evaluating a BI foundation, companies should now consider how it can support thousands of concurrent active users, and then be able to elegantly scale for future increases in the user base.
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