Business Intelligence

Organizational Change Management - Role Mapping

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Executive Summary

Most ERP implementations significantly change the skills and behaviors of individuals who use the system, even those who are indirectly affected. Typical impacts for users in an implementation include: Changes to roles and responsibilities due to redesigned business processes; changing nature of relationships with other departments or business units; "Right first time" attitude required for data entry due to the integration between business departments; new skills, not only in SAP but in general computer literacy.

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