IT Policies

OSLAM: Towards Ontology-Based SLA Management for IPTV Services

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Executive Summary

IPTV is emerging as a new service that can be very lucrative for telecommunication service providers. In addition, work is progressing to make IPTV an entertainment platform that can replace traditional TV for customers. Guaranteeing service quality is one of the most important factors to make IPTV services successful. For this, an IPTV service provider and a customer make a contract that uses specific quality indicators in a Service Level Agreement (SLA). To efficiently manage and guarantee SLAs, a method is required that can manage all hierarchical performance indicators from raw device level performance indicators to key quality indicators.

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