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According to analyst firm Informa Telecoms and Media, today, time to market and cost control pressures are leading service providers to consider outsourcing their Operations Support Systems (OSS) and business processes. Although OSS is a fundamental contributor to profitability, an increasing number of service providers are concluding that aging systems, coupled with poor integration with other systems and demand for new services and applications, are making it more and more difficult to cost-effectively manage OSS internally.
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