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Drawing on an original survey, the authors discuss the trends and challenges posed by the outsourcing and off shoring of business services. They document and analyze the increasing off shoring of business services (administrative services, call centers, IT services, procurement and product development) from USA and Europe to less developed countries, the functions off shored, size of offshore, destination, and delivery models and explore the role of ICTs and the development of both large global services suppliers and entrepreneurial ventures in developed and less developed countries.
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