Outsourcing Can Work

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Executive Summary

Suppliers are readily depicted as greedy, seeking to increase their revenue at every turn. Customers are cast as insatiable, constantly demanding more for less, both sides preoccupied with the hunt for contract loopholes. These stereotypes of course represent wild exaggerations. But anyone with experience of more than a handful of cases will tell you that they often arise on both sides of the culture gap between outsource suppliers and their clients. They are by no means odd regrettable exceptions.

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