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Outsourcing - Demand Supply Management In It Outsourcing Partnerships: Governance In Action

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Executive Summary

A large number of IT outsourcing relationships still lack a proper governance structure and mechanisms and this hinders achieving business goals and smooth service provisioning. A lack of IT governance also hinders transparency for which the mutual obligations of both the service recipient and service provider have to be sparkling clear. While adequate IT governance needs to be applied by any service recipient, it is unthinkable having a governance structure in place in which external service providers do not play a role.

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