Outsourcing in the Face of Uncertainty: A Comprehensive Solution to End-User Management

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Executive Summary

Now more than ever, companies are looking to reduce delivery complexity, enhance end-user experience, and reduce IT expenses. They're assessing what they do, how they do it, and whether they should do it. As a result, outsourcing has become a common solution to the age old problem of, "How can one cut costs while maintaining quality?" When selecting an outsourcing approach, some companies choose the selective route - picking and choosing the services they offload. Other companies may decide that IT is not a core function and that they can gain efficiencies and market share by bringing in an outside expert to manage all of their IT. These companies typically refocus internal resources on more strategic or core business needs.

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