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Large-scale, complex outsourcing deals have produced equally complex management issues that are often difficult to handle, and in response, numerous third-party Outsourcing Management (OM) tools have been developed. OM tools help drive and reflect operational and management discipline, provide greater accuracy and independence from outsourcing service providers, and serve as catalysts for change to help enterprises codify OM best practices. They also can play a key role in helping organizations comply with government and industry regulations, like Sarbanes-Oxley. The third-party OM tools market encompasses hundreds of vendors offering traditional systems and contract-management tools, as well as emerging technologies that link service level needs with total business and relationship outcomes.
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