Outsourcing Vendor Managers: Negotiate The Contract To Successfully Manage The Deal

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Executive Summary

This information will help outsourcing vendor managers understand how key aspects of the master service agreement (MSA) can drive anticipated service provider behavior and expected deal outcomes. Understanding the service provider's obligations is essential to the successful management of the deal. The MSA is also of critical importance because it details the processes, management, escalation and rules between the two parties. The MSA, service levels, scope of work, pricing and other contract schedules (also called attachments or appendixes) are all important components of an outsourcing contract and will be used to manage the deal.

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