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Businesses today recognize that they must deliver outstanding customer service in order to acquire new customers and retain existing ones. Companies need to eliminate non-value-added tasks and human errors that drive up costs and customer dissatisfaction, and include as many customers as possible in e-commerce strategies. As a resource to assist business and IT professionals in their efforts to improve responsiveness, accessibility of order information and monitoring of order management performance to enhance customer satisfaction, this white paper examines key challenges faced today by businesses running SAP solutions.
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