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Today, more than at any time in the past, the world has migrated to an information-driven, always connected world. Emergent communications technologies at the consumer level have largely fueled this trend. Cellular phones and Voice over IP (VoIP) provide real-time access to information, which, when combined with the enhanced use of media for interpersonal communications, increase the complexity of meeting the consumers' needs and expectations. The eXtensible Markup Language (XML)-based protocols presented in this white paper provide a means to develop applications and services that can help keep pace with technology advancements and customers' expectations.
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