Paradoxes Ahead In HR's future

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Executive Summary

No one can predict the future. An executive recently said that a business that took 20 years to create could be gone in two years if it cannot adapt quickly to unpredictable changes. Even with this bleak ability to predict the future, we still need to anticipate it or we become mired in the past. HR professionals can rest assured that to contribute in the future they must add value. Adding value means focusing less on what HR does and more on what HR delivers and to whom it delivers it. HR professionals have responsibility to help their stakeholders get value from HR work. Communities are well served from HR as firms build reputations for social responsibility and service. As HR serves each of these clients, they deliver value. The question is less the need to serve stakeholders, but how to do it.

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