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Desktop computing has become a core technology for enterprise infrastructures providing end users with a customizable and flexible environment but it has also brought a series of challenges that have resulted in high operational costs as enterprises have installed 100's or even 1000's of these devices into their IT environments. These operational costs include helpdesk personnel, IT support, maintenance, and software licenses in addition to the cost of hardware resulting in a high cost of ownership. Desktop computing has remained the technology of choice for flexibility and mobility of full-time and contract employees gaining access to their corporate environments, even when working remotely, leaving organizations with the dilemma of providing IT assets needed for productivity while looking for ways to reduce their overall IT costs.
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