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Prosci's 2009 edition of the Best Practices in Change Management benchmarking report is the most complete body of knowledge available on change management. The 2009 study is the sixth benchmarking effort Prosci has conducted over the last twelve years. The objective of this study is to uncover lessons learned from practitioners and consultants so current change management teams can benefit from these experiences - it is a forward looking, action-oriented report aimed at improving your change management work.
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