E-Commerce Investigate

People and Processes: Keys to IT as a Service Success

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Executive Summary

IT as a service (ITaaS) provides a unique opportunity for IT and line-of-business leaders to realign to transform business. Over the past decade, IT organizations have worked hard to reduce delivery time and costs through automation and commoditization. At the same time, line-of-business owners have demanded more and unique offerings to drive agility and competitive advantage. More recently, the result has been business owners working outside of IT to meet their needs. Now, enabled by cloud computing, ITaaS is catalyzing profound change in IT organizations and the processes companies follow to achieve business goals.

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