Enterprise Software

Performance Evaluation to Enable Institutionalisation of Technology

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Executive Summary

Technology implementation involves understanding of the structure of the technology, the reasons for choosing particular technology and its implementation approaches, assumptions about the context in which technology is to be used, and previous experiences with technology adoption. However, information systems implementation in engineering organizations generally disregards human, contextual, and organizational elements and is driven by the needs of individual departments rather than in response to the strategic needs of the entire organization. This paper presents an account of information systems implementation in a public sector transport organization.

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