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This paper is designed for business and technical managers who oversee or participate in a performance management initiative and want to learn how to create effective key performance indicators. The paper examines the methods and techniques organizations can use to transform strategies into metrics that drive positive change and desired outcomes. Performance metrics are a powerful tool of organizational change. The adage "What gets measured gets done," is true. Companies that define objectives, establish goals, measure progress, reward achievement, and display the results for all to see can turbo-charge productivity and gracefully move an organization in a new direction.
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