Performance Measurement System in the Public Organizations: A Framework and Its Application
This paper presents the database and decision support instrument in measuring public organizations intended to stimulate innovation. This tool can be used to help public organizations in Thailand self-assessment and manage the indicators' structure for performance assessment. Following a brief outline of a model for assessing performance including innovation capability. The process of user requirement and gathering database for assessment questions is discussed. It is demonstrated that the propose system is a flexible tool capable of handling different types of data in self-assessment and external assessment. The framework can be managed uncertain data, and providing a wide range of information including scores, performance diversity.